LEGAL_FRAMEWORK

1.1 Data Controller. VelocentraGlobal, located at Calle Sambara 106, Piso 1 A, Madrid, Spain, is the data controller responsible for the processing of personal data collected through this website and our services.

1.2 Data We Collect. When you use our website or services, we may collect the following categories of personal data: (a) identification data including your name and email address when you submit contact forms; (b) technical data including IP addresses, browser type, operating system, and device identifiers collected automatically through server logs; (c) usage data including pages visited, time spent on pages, and navigation patterns collected through essential cookies; (d) project-related data including organization details, project requirements, and communication records when you engage our services.

1.3 Legal Basis for Processing. We process your personal data under the following legal bases as defined by the EU General Data Protection Regulation (GDPR): (a) consent — when you voluntarily submit contact forms or accept non-essential cookies; (b) contractual necessity — when processing is required to fulfill a service agreement or respond to your pre-contractual inquiries; (c) legitimate interest — when processing is necessary for our legitimate business interests, such as improving our services and maintaining security, provided these interests are not overridden by your fundamental rights.

1.4 Purpose of Processing. Your personal data is processed for the following purposes: (a) to respond to your inquiries and provide requested information about our services; (b) to execute and manage service agreements and project deliverables; (c) to send administrative communications including project updates, invoices, and technical notifications; (d) to comply with legal obligations including tax regulations and accounting requirements; (e) to detect and prevent fraud, unauthorized access, and other security threats.

1.5 Data Retention. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for 12 months. Project-related data is retained for the duration of the service agreement plus 6 years in compliance with Spanish tax and commercial record-keeping requirements. Server logs are automatically purged after 90 days.

1.6 Data Sharing. We do not sell, rent, or trade your personal data to third parties. We may share your data with: (a) trusted service providers who assist in operating our website and delivering our services, bound by data processing agreements; (b) public authorities when required by law or legal proceedings; (c) payment processors strictly for transaction processing purposes.

1.7 International Transfers. Your data is primarily processed within the European Economic Area (EEA). If data is transferred outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

1.8 Your Rights. Under the GDPR, you have the right to: (a) access your personal data and obtain a copy; (b) rectify inaccurate or incomplete data; (c) request erasure of your data ("right to be forgotten"); (d) restrict processing of your data; (e) data portability — receive your data in a structured, machine-readable format; (f) object to processing based on legitimate interests; (g) withdraw consent at any time without affecting the lawfulness of prior processing. To exercise these rights, contact us at [email protected].

1.9 Data Protection Authority. If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos) at www.aepd.es.

2.1 What Are Cookies. Cookies are small text files stored on your device when you visit our website. They help us recognize your browser and remember certain information about your visit.

2.2 Essential Cookies. VelocentraGlobal uses strictly necessary cookies that are required for the basic functioning of our website. These include: (a) session cookies that maintain your browsing state during a single visit; (b) security cookies that protect against cross-site request forgery and unauthorized access; (c) cookie consent cookies that remember your cookie preferences. These cookies do not require your consent under the ePrivacy Directive as they are essential for the service you have explicitly requested.

2.3 Analytics Cookies. We may use privacy-respecting analytics tools to understand how visitors interact with our website. These tools collect aggregated, anonymized data including page views, session duration, and navigation paths. This data cannot be used to identify individual users. Analytics cookies are only activated after you provide explicit consent through our cookie banner.

2.4 Third-Party Cookies. Our website may embed content from third-party services (such as Google Maps) that set their own cookies. These third-party cookies are governed by the respective privacy policies of those services. We do not control the use of these cookies and encourage you to review the privacy policies of any third-party services embedded on our site.

2.5 Managing Cookies. You can manage your cookie preferences at any time through our cookie banner or by adjusting your browser settings. Disabling certain cookies may affect the functionality of our website. Most browsers allow you to: (a) view and delete existing cookies; (b) block all or specific cookies; (c) set preferences for specific websites. Instructions for common browsers are available in their respective help documentation.

2.6 Cookie Retention. Session cookies are deleted when you close your browser. Persistent cookies remain on your device for the period specified in the cookie table below or until you manually delete them. The cookie consent cookie is retained for 12 months to remember your preference.

3.1 General Refund Terms. VelocentraGlobal is committed to delivering high-quality web development services to non-profit organizations. Refund requests are evaluated on a case-by-case basis according to project milestones completed and work delivered.

3.2 Pre-Development Refund. If a project is cancelled before any development work has commenced, a full refund of any advance payment will be issued within 14 business days. A cancellation fee of 10% of the advance payment may apply to cover administrative costs.

3.3 In-Progress Refund. For projects cancelled after development has commenced, refunds are calculated based on the percentage of work completed relative to the total project scope. Payments for completed milestones are non-refundable. A detailed breakdown of completed and remaining work will be provided upon cancellation request.

3.4 Post-Delivery Refund. After final delivery and client acceptance of the project, refunds are not available for completed work. However, if deliverables substantially fail to meet the agreed-upon specifications documented in the project scope, VelocentraGlobal will, at its discretion: (a) rectify the deliverables at no additional cost; (b) issue a partial refund proportional to the deficiency; (c) provide additional development hours to address the shortfall.

3.5 Subscription Services. For ongoing subscription-based services (hosting, maintenance, support retainers), refunds for the current billing period are not available. You may cancel your subscription at any time, and the cancellation will take effect at the end of the current billing period. No prorated refunds are issued for partial billing periods.

3.6 Refund Process. To request a refund, contact [email protected] with your project reference number and a description of the issue. Refund requests are reviewed within 5 business days. Approved refunds are processed within 14 business days to the original payment method. Bank transfer fees are deducted from the refund amount.

3.7 Dispute Resolution. In the event of a dispute regarding refund eligibility, both parties agree to attempt good-faith resolution through direct communication before pursuing external mediation or legal proceedings under Spanish consumer protection law.

4.1 Acceptance of Terms. By accessing the website and services of VelocentraGlobal, located at Calle Sambara 106, Piso 1 A, Madrid, Spain, you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our website or services.

4.2 Service Description. VelocentraGlobal provides custom web application development, design, and consulting services specifically tailored for non-profit organizations and community-driven initiatives. Services include but are not limited to: portal development, donation platform integration, CMS implementation, engagement systems, and analytics dashboards.

4.3 Project Scope and Changes. All projects are governed by a mutually agreed-upon scope document that defines deliverables, timelines, and pricing. Changes to the project scope after agreement may result in additional costs and timeline adjustments. Scope changes must be documented in writing and approved by both parties before implementation.

4.4 Payment Terms. Payment schedules are defined in individual project agreements. Standard payment terms require: (a) a 40% advance payment upon project initiation; (b) 30% upon completion of the design phase; (c) 30% upon final delivery and acceptance. Late payments incur a 2% monthly interest charge. All prices are quoted in Euros (EUR) and are exclusive of applicable taxes unless stated otherwise.

4.5 Intellectual Property. Upon full payment, all intellectual property rights for custom-developed deliverables are transferred to the client. VelocentraGlobal retains the right to: (a) use anonymized project data for portfolio and case study purposes; (b) retain general-purpose code libraries and frameworks developed independently of client projects; (c) reference the client relationship in marketing materials unless the client explicitly objects in writing.

4.6 Confidentiality. Both parties agree to maintain the confidentiality of proprietary information shared during the course of the project. This includes business strategies, technical architectures, user data, and financial information. Confidentiality obligations survive the termination of the service agreement for a period of 3 years.

4.7 Limitation of Liability. VelocentraGlobal's total liability for any claim arising from or related to these services shall not exceed the total amount paid by the client for the specific project giving rise to the claim. VelocentraGlobal shall not be liable for indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

4.8 Service Availability. VelocentraGlobal strives to maintain high availability for all hosted services. However, we do not guarantee uninterrupted or error-free operation. Scheduled maintenance windows are communicated in advance. VelocentraGlobal is not liable for downtime caused by force majeure events, third-party service providers, or client-side configurations.

4.9 Termination. Either party may terminate a service agreement with 30 days written notice. In the event of termination, the client is responsible for payment of all work completed up to the termination date. VelocentraGlobal will deliver all completed work and provide reasonable transition assistance for a period of 14 days following termination.

4.10 Governing Law. These Terms of Service are governed by and construed in accordance with the laws of Spain. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Madrid, Spain. Both parties agree to first attempt to resolve disputes through direct negotiation before initiating legal proceedings.

4.11 Amendments. VelocentraGlobal reserves the right to modify these Terms of Service at any time. Material changes will be communicated via email to active clients and posted on this page with an updated effective date. Continued use of our services after such changes constitutes acceptance of the modified terms.

Effective Date: January 1, 2026 | Last Updated: January 1, 2026